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Get help with RootsMagic installation, database access, TreeShare, syncing, media, reports, backups, and moving your genealogy database. Share the version and operating system you use so troubleshooting can focus on the right workflow.
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Share your software version, computer type, and the issue you are facing.
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Help based on the version you use
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Understand each step before proceeding
Get help with RootsMagic installation, database access, TreeShare, syncing, media, reports, backups, and moving your genealogy database. Share the version and operating system you use so troubleshooting can focus on the right workflow.
We begin by understanding your current setup and the exact result you want, then outline a careful next step.
We begin by understanding your current setup and the exact result you want, then outline a careful next step.
We begin by understanding your current setup and the exact result you want, then outline a careful next step.
We begin by understanding your current setup and the exact result you want, then outline a careful next step.
Identify your software edition, computer, file location, and the message or behavior you are seeing.
Check that a usable backup exists before attempting changes that could affect your research or linked media.
Discuss the likely checks and what each one changes before proceeding with any troubleshooting.
Browse the latest articles in this category for practical explanations and troubleshooting steps.
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Talk through the issue, share the version you use, and decide on a sensible next step before making changes to your family tree.
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