Genealogist Help
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Family Tree Maker Support

Family Tree Maker Support

“Keep your family history organized, connected, and protected.”

Talk through the issue with a support specialist

Get practical guidance for Family Tree Maker setup, syncing, updates, media links, backups, and moving your family tree between computers. Start with the edition and device you use so the next steps fit your setup.

Independent technical assistance. Not affiliated with or endorsed by the software publisher.

Tell us what happened

Share your software version, computer type, and the issue you are facing.

Please do not send passwords, full card details, or other sensitive information.

Windows & Mac

Guidance for either platform

Multiple editions

Help based on the version you use

Backup aware

Protect your tree before changes

Your permission

Understand each step before proceeding

Support overview

How we can help with Family Tree Maker

Get practical guidance for Family Tree Maker setup, syncing, updates, media links, backups, and moving your family tree between computers. Start with the edition and device you use so the next steps fit your setup.

01

Syncing and Ancestry connection problems

We begin by understanding your current setup and the exact result you want, then outline a careful next step.

02

Missing photos, media, or broken links

We begin by understanding your current setup and the exact result you want, then outline a careful next step.

03

Installation, updates, and activation questions

We begin by understanding your current setup and the exact result you want, then outline a careful next step.

04

Backups, restore, and moving to a new computer

We begin by understanding your current setup and the exact result you want, then outline a careful next step.

A careful approach

A clear process, with your family tree in mind

1. Understand the issue

Identify your software edition, computer, file location, and the message or behavior you are seeing.

2. Protect your data

Check that a usable backup exists before attempting changes that could affect your research or linked media.

3. Review the next step

Discuss the likely checks and what each one changes before proceeding with any troubleshooting.

Helpful reading

Family Tree Maker guides and articles

Browse the latest articles in this category for practical explanations and troubleshooting steps.

Quick answers

Frequently asked questions

Can I get help with an older Family Tree Maker edition?
Yes. Support guidance can start with the edition you have, including older versions. Compatibility and migration steps depend on the exact edition and computer.
What should I check before troubleshooting a sync issue?
Keep the current tree intact and confirm that you have a recent backup. Note the edition, operating system, and the exact message shown during sync.
Can I move Family Tree Maker to another computer?
A move usually involves the installer or account access, a current backup, and any linked media. The safest sequence depends on your edition and both computers.

Need help with Family Tree Maker?

Talk through the issue, share the version you use, and decide on a sensible next step before making changes to your family tree.

Genealogist Help is an independent support service and is not affiliated with, sponsored by, or endorsed by the software publishers mentioned on this website.