Helping You Keep Your Family History Organized
Genealogist Help provides independent technical assistance for people using genealogy and family-history software. We help users understand software issues and work through common setup, update, data, and troubleshooting questions.
Support for your genealogy journey
Get guidance with the tools you use to record people, relationships, sources, photographs, and family stories.
- Family tree software guidance
- Setup and update assistance
- Help with files, media, and backups
Make Your Family History Easier to Organize
Genealogy software helps you record and organize information about your ancestors and relatives. You can build a family tree, document relationships, and connect people with dates, places, photographs, documents, notes, and source citations.
Depending on the program, you may also be able to create family charts and reports, search online records, manage media, and share or publish parts of your research. Keeping your information organized makes it easier to review what you know and identify where more research is needed.
People & relationships
Record individuals and connect parents, partners, children, and extended family members.
Sources & citations
Keep track of where dates, names, and other family-history facts came from.
Photos & documents
Attach images, records, notes, and other media to the relevant people and events.
Charts & reports
Present family connections and research in charts, reports, and shareable formats.
Practical Help With Genealogy Software
We help users with software-related questions across a range of genealogy programs. Depending on the issue and the software, support may include guidance with installation, activation, updates, importing or exporting files, syncing, missing media, backups, and general troubleshooting.
Call support
Talk through your question with a support representative and explain what you are seeing on your computer.
Chat support
Use an online conversation to describe an issue and share relevant details about your software.
Remote assistance
When appropriate, screen-sharing or remote assistance can help demonstrate a problem. You remain in control and should approve access before it begins.
Genealogy Programs We Can Help You Navigate
Explore the software topics below to find information and support resources.
Family Tree Maker
Guidance for family tree files, updates, syncing, and common software questions.
Explore support →Legacy Family Tree
Resources for organizing family records and working with Legacy Family Tree.
Explore support →RootsMagic
Information about RootsMagic setup, family files, and everyday troubleshooting.
Explore support →Brother’s Keeper
Help topics for maintaining and using your Brother’s Keeper family database.
Explore support →Gramps
Resources for working with genealogy records and family-tree information in Gramps.
Explore support →Family Historian
Explore information about Family Historian and managing your research.
Explore support →Have a question about your genealogy software?
Tell us which program you use and what you are trying to do. We’ll help you find the right next step.
Genealogist Help is an independent support resource and is not affiliated with, endorsed by, or sponsored by the publishers of the third-party products mentioned. Product names and trademarks belong to their respective owners.