Select your browser and follow the instructions in the tab or window that opens:
In Google Chrome
- On your computer, open Chrome.
- At the top right, click More Settings.
- Under “Privacy and security,” click Site settings.
- Click Cookies.
- From here, you can:
- Turn on cookies: Next to “Blocked,” turn on the switch.
- Turn off cookies: Turn off Allow sites to save and read cookie data.
Clear all cookies, site data, and cache
- Click the menu button and select Options.
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Click the Clear Data button. The Clear Data dialog will appear.
- Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts, and other cached content) should both be check marked.
- Click Clear.
In Apple Safari (deselect “Ask websites not to track me”)
- Clear cookies and website data.
- Websites often store cookies and other data on your Mac. This data may include information that you have provided, such as your name, email address, and your preferences.
- This data helps websites find you when you return so the site can provide services for you and show information that might be of interest to you.
- Safari uses machine learning to find advertisers and others who track your online behavior and removes the cross‑site tracking cookies and website data they leave behind.
- You can turn off Intelligent Tracking Prevention so that Safari always accepts cookies and website data, or you can select to keep Intelligent Tracking Prevention on.
- Choose Safari > Preferences, click Privacy, then select “Prevent cross-site tracking.”
- If you are still facing the issue, you can “clear your cache and cookies.”
You are still having the same error message, align your security software to allow cookies. If you are seeing errors on Ancestry or it cannot recognize your membership, your security software on your computer might be stopping the access to Ancestry.
How to Stay Signed into the Ancestry Account With Disabling Security software
Temporarily disable your security software to see if the problem on the Ancestry site goes away. Disable the security software on the computer, you can find an icon for it in the bottom-right corner of Windows or in the upper-right corner of a Mac.
When you click on the security software icon and select an option like Disable or Exit. If this does not apply to your software, you can contact the support technicians on +1-800-566-7300 to have an expert help you to fix this problem.
If you disable the security software and the issue gets fixed, turn your security software back on and make an exception to your security system for Ancestry.com.
Enabling local storage
Errors on the Ancestry website because of security software can also be because of your browser, so if you disable the software and the issue persists, try to enable local storage in your browser.
If you are using Microsoft Edge, you will get the best results by switching to a recommended browser, but you can also try allowing cookies:
In Edge, click the three dots in the top-right corner, then:
Settings > View advanced settings > Cookies > Don’t block cookies.
In Internet Explorer 11, click the gear icon in the top-right corner, then:
Internet Options > Privacy tab > Advanced > Accept Third-party Cookies > OK.