How To Fix Black screen In Legacy Software

Black Screen in Legacy Software

In Addition, We will discuss about How to Fix Black Screen in Legacy Software. Sometimes problems may occur whole you install or uninstall software that shares common system files with Legacy. When you install another program, a different version of a shared system file may install on your pc.

In windows pc, you face might be due to the Windows 10 components either going missing or corrupt. You can perform few troubleshooting steps mentioned here –

  • Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.
  • Run System maintenance troubleshooter.
  1. Go to control panel.
  2. Select system and maintenance.
  3. Select troubleshooting.
  4. In troubleshooting, go to system and security and select run maintenance task.
  5. Select system maintenance and follow the on-screen instructions.
  • SFC scan.
  1. Press Windows key + X key.
  2. Select command prompt (admin).
  3. Type the below command:
  4. Sfc /scannow

In addition, when you uninstall another program, a person may click on “Yes” to the prompt about removing all shared files. As a result, Legacy Software screen may suddenly appear black. For instance, computer files can become corrupted on their own — due to improper computer shut down or system problem.

Steps To Fix Black Screen In Legacy Software

These are the steps to fix Black Screen in Legacy Software.

The Program Compatibility Assistant

  • Right-click on the blue Legacy icon on the home screen of your pc.
  • Select “Troubleshoot compatibility” near the top of the popup menu to open the Program Compatibility screen.
  • Click on Troubleshoot program.
  • Check the mark “The program open but doesn’t display correctly” and click Next.
  • Check the mark “Window transparency isn’t displayed properly” and click Next.
  • Click the Start the program button. It may take few seconds for Legacy to start. Please be patient.
  • Check the Legacy screens and click Next.
  • If the problem fixes, click on Yes, save these settings for this program.

Black Screen in Legacy Software:- Re-installing Legacy

Firstly, write down your deluxe customer number. If Legacy Software, you install on a computer do not have the deluxe feature then enter the customer number to unlock it.

Current Version of LEGACY Software:  

Click on Help > File Properties to open the Family File Information screen. Your customer number is here.

Earlier Version of LEGACY Software / LEGACY 7.5: 

Click on Help > General Information to open the Family File Information screen. Your customer number is here.

Backup your family file:

Current Version of LEGACY Software:  

See the article “How to Back up a Family File and/or Media Files in Legacy” at

Earlier Version of LEGACY Software / LEGACY 7.5: 

See the article “Backing Up a Family File in Legacy Family Tree 7.5″ at

Delete the Legacy program folder on your hard drive:

Current Version Of Legacy Software:  

32-bit WINDOWS COMPUTERS – C:\Program Files\Legacy8
64-bit WINDOWS COMPUTERS – C:\Program Files (x86) \Legacy8

Earlier Version of LEGACY Software / LEGACY 7.5: 


If you have Legacy open your Documents folder and browse into the Legacy Family Tree sub-folder and remove the _AppData folder.

Re-install Legacy Family Tree:

Current Version of LEGACY Software:

Earlier Version of LEGACY Software / LEGACY 7.5: and download the final revision (build) of your version. You may also wish to read “How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer” at

Download and save Richtx32.ocx to the C:\Windows\System32 folder (for 32-bit Windows OS) or C:\Windows\SysWOW64 (for 64-bit Windows OS).

Click on the Start button, and then in the search field right above it and enter CMD and press Enter. The Command prompt window will open.


If you have a 32-bit operating system type CD C:\Windows\System32 and press Enter.

If you have a 64-bit operating system type CD C:\Windows\SysWOW64 and press Enter.

Next, type the regsvr32, a space and richtx32.ocx and then press Enter.
Click OK in the message box showing success.

Try to open Legacy Software again.  You should not have any black screen. If you are not able to fix this problem you can visit our website genealogist help or you can call us our toll-free number +1-800-566-7300.

Read This:- Using the Turn Back Time Feature

FAQ On Black Screen in Legacy Software

#Q1. How do I fix black screen on startup?

Ans: Show black screen at booting time on windows? Here are the steps to fix the black screen on startup. Check the given points and fix this problem.
1.       Check your Windows is responsive or not.
2.       Monitor and cables should be connected correctly.
3.       Unplug the external devices.
4.       Check projection settings
5.       Display drivers install again.
6.       Clean your computer from the inside.
Check your internal hardware.

#Q2. Why does my PC turn on but the screen is black?

Ans: If your PC turn on but the screen is black then first check your monitor’s power light to verify that it is on or not. Then check your monitor is working properly or not. If your monitor is not working then unplug the cable and connect that again. If still face problem then contact us.

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