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Genealogy Software Help, Explained Clearly

“A calm, practical way to get past the software problem and back to your research.”

Talk through the issue with a support specialist

Get assistance with setup, activation, updates, syncing, missing media, backups, and moving your tree to another computer.

Tell us what happened

Include your software version, computer type, and any error message. We will use these details only to respond to your request.

Please do not send passwords, full card details, or other sensitive information.

Windows & Mac

Guidance for either platform

All editions

Help with older and current setups

Backup aware

Protect your research first

Your permission

You control remote assistance

What is Genealogy Definition and Meaning

To put it in simple words, the definition of genealogy software is the study of family lines and the tracing of lineages. The study is based on the retrieval of important and familiar data from records of different types, which is then organized to explicate relationship patterns. Research, discovery and confirmation of important data are involved such as birth dates, names, places of birth, marriages, death etc.

A genealogist is someone who is interested in tracing or studying lines of family descent. With genealogy you can also recount information like occupations, migrations and other kinds of data that can be of some interest — and it allows you to determine the ancestry or descent of a person by placing them all in a family tree along with its corresponding main as well as collateral branches.

Importance of Genealogy

The historical importance of genealogy is basically a curiosity for most people, a hobby for several and an obsession for a few. Here you will see the practical and philosophical reasons why people are motivated to spend their time researching their ancestors. Knowing your family genealogy can be a great source of inspiration and support for all genealogists.

Practical aspects

Validate family stories about ancestors, trace medical conditions, family inheritance, land ownership and family traits.

Personal discovery

Find out if you are related to any famous people, find birth parents of adopted children, and get proof of biological parents.

Historical insight

Get a better understanding of historical events, document community history, and provide insight into history through scholarly studies.

How Do People Perform Genealogy Research?

The study of genealogy has evolved throughout history through public historical and genealogical records and technological innovations such as DNA testing. The procedure can differ depending on the resources available — users can rely on primary sources like original certificates, or secondary sources like history books.

Start with yourself

Begin at the twig of your family tree — yourself, your parents, grandparents — and work from the known toward the unknown.

Names, dates, places

Look out for names, dates, places, and relationships. These four key items from recorded history are the tools of a family searcher.

Records & relatives

Begin at home with family bibles and clippings, visit relatives as sources, then use federal, state, county, church and library records.

What Is Genetic Genealogy?

Genetic genealogy is the combination of modern DNA testing technologies with traditional genealogical research techniques. It provides a significant amount of genealogical and ancestry data that most people could not access before, and has become a groundbreaking advancement in the study of genetic diseases and patterns.

Now you can take a simple DNA test at home and send it to a provider to find out more about your genetic ancestry. These tests can be uploaded to platforms such as FamilySearch and Ancestry.com, so you can create your own family tree and connect with far-away relatives using the same services.

What Is The Best Genealogy Software?

Nowadays it is very easy to create a family tree using the latest technologies available on genealogy software. With so many genealogy programs as options, how does someone find the right one according to their needs? Here is the list of beginner-friendly family tree websites and the software we support.

To build your family tree websites

Ancestry.com · Family Tree Maker · RootsMagic · Legacy Family Tree · MyHeritage

Best ancestry websites

23andMe · Findmypast · FamilySearch · Archives.com · MyHeritage

Best Genealogy Software

Family Tree Maker

Family Tree Maker genealogy software is developed by MacKiev (the first edition was released in 1989). It is the best genealogy software for users to trace their ancestors' history, and the best thing is its easy-to-use tools.

Ancestry

Ancestry support is available online and users can access it by buying their different memberships. It allows users to make digital family trees and trace their heritage, lineage, ethnicity, DNA, etc.

Family Historian 6

Family Historian 6 is a genealogy software designed and written by Calico Pie Limited. With an easy-to-use interface, it allows you to create your family tree from a single root person of your choice.

Family Tree Builder

A free genealogy software used by millions of people to research family history, build a family tree and add photos, historical records, and many other things.

RootsMagic Software

RootsMagic family tree is a genealogy software developed by RootsMagic Inc, a software design and development company founded by Bruce Buzbee in 1987.

Legacy Family Tree

Legacy is the best genealogical software — it allows you to explore your heritage and build your family tree. A great option for desktop users with the best set of reports and charts available.

How To Get Genealogy Customer Support

Genealogist Help has 24/7 customer support so that customers can call anytime.

Call Support

Call anytime to our technician support number +1-800-566-7300 — available 24*7 at your service.

Chat Support

We provide the best support to our customers through chat — you can live chat with our technician.

Remote Support

Through remote support — a great option to connect to your home or office computer remotely and share your screen with us.

A careful process from problem to next step

1. Describe what you see

Tell us the exact message, the version you use, and whether you are on Windows or Mac.

2. Protect the tree first

Before major troubleshooting, we look for a recent backup and avoid unnecessary deletion or replacement.

3. Check likely causes

We review the installation, account connection, file location, updates, and recent computer changes.

4. Confirm the result

Test the tree and the original problem, then note the steps that help keep your setup maintainable.

Common questions

No. Genealogist Help is an independent technical assistance service. We are not affiliated with, sponsored by, or endorsed by the software publishers mentioned on this website.
Yes. We provide guidance for either platform, including older and current editions of the software.
No. Please do not uninstall or reinstall before we talk — a recent backup should be confirmed first so your tree and media stay safe.
Never. Please do not send passwords, full card details, or other sensitive information through any form.
In most cases yes, but the correct migration path depends on your edition. We help you convert without overwriting your work.
Include your software version, computer type (Windows or Mac), and any error message you see. That helps us respond with the right first steps.

Ready to discuss the problem?

Call for a conversation or send a support request with the basic details. We will start with your version, your computer, and the safety of your tree.

Independent service disclosure Genealogist Help is an independent technical assistance service. We are not affiliated with, sponsored by, or endorsed by Software MacKiev, Ancestry, FamilySearch, or other companies mentioned on this website. Product names and trademarks belong to their respective owners and are used only to identify the software being discussed. You may also contact the software publisher directly for official support options.